A new leader's most consequential decisions are not the people they manage. They are the people they hire to make the people they manage better. Mikel Arteta's transformation of Arsenal is the clearest current proof case.

Antonio Javiniar
Antonio Javiniar is the Director of Social and Community at Teamtailor. He focuses on analyzing modern talent philosophies and how organizations structure teams to achieve exceptional outcomes.
Mikel Arteta arrived at Arsenal in December 2019 with no head-coaching experience. His most important decisions over the next six and a half years were not the players he selected. They were the assistants he hired to make those players better.
On Saturday, May 30, 2026, Arsenal will play Paris Saint-Germain at Puskás Aréna in Budapest in the UEFA Champions League final [1]. It will be the club's first appearance in a European Cup final in twenty years. The team that takes the field will be unrecognizable from the one Mikel Arteta inherited on December 22, 2019 — a side that had finished eighth in the Premier League the previous season, had been knocked out of the Europa League in the round of 32, and had lost its captain, manager, and identity in the same calendar year [2].
The conventional account of how Arsenal got from there to here puts a 41-year-old Spanish manager at the center of the story. Arteta is the photographed face on the touchline, the architect of the playing style, the figure the camera finds when a corner is conceded or a free kick is won. The British football press has spent six seasons producing variations on the same essay: a former player with no head-coaching experience, hired against the run of received wisdom, rebuilt one of England's biggest clubs through tactical intelligence and force of conviction.
That account is not wrong. It is, however, missing the part of the story that matters most for anyone in the business of building a high-performance team. Arteta's playing-side decisions (which midfielders, which striker, which formation) get the attention. His staff-side decisions — which assistant coach, which specialist, which technical hire — are what changed what those players were capable of. When you trace the specific moments where Arsenal became a different team than the one that had been losing for a decade, the trace does not go to a transfer. It goes to a coaching appointment, made years before the result it produced was visible.
New leaders are evaluated on the people they manage. They are made or unmade by the people they hire to make those people better.
This is the part of the leadership decision most CEOs underestimate when they appoint someone new. The new hire's direct reports are visible from the outside. The hires the new hire makes to support those reports — the operator paired with the strategist, the technical specialist embedded with the product lead, the second-line coach inserted into the system — are not visible from the outside until the results are. By then, the decisions are eighteen months old. Arteta started making them on Day Two.
Why do new leaders default to managing the team they inherited instead of changing the staff around it?
New leaders default to managing the team they inherited because changing the staff is harder, more political, and slower to pay off than rearranging the players in front of them. The inherited team has institutional knowledge. The inherited staff has the institutional relationships. A change at the playing level looks decisive on the outside; a change at the support level looks like an internal reshuffle whose value will not be obvious for months or years. The pressure to demonstrate early progress pushes new leaders toward the visible decision and away from the structural one.
The cost of that default is paid in development. A team's playing performance is bounded by the quality of the coaching, scouting, analysis, and conditioning structure around it. Add a better player to a team with weak set-piece coaching and the player gets worse at set pieces. Add a worse player to a team with strong set-piece coaching and the player gets better. The ceiling is not set by the roster. It is set by the system. New leaders who do not change the system are limiting how high the roster they inherit can go, no matter how aggressively they recruit on top of it.
Arteta did not have this confusion. His first head-coaching job was Arsenal — but his apprenticeship was the three seasons he had just spent as Pep Guardiola's assistant at Manchester City [2]. He had watched Guardiola build a coaching staff in which every member had a clearly defined specialty and the head coach was the integrator, not the sole source of tactical instruction. He had watched specific assistants — including Nicolas Jover, hired to City as Guardiola's set-piece coach on Arteta's recommendation in July 2019 [8] — change measurable team outputs in months. When Arteta took the Arsenal job, he knew the lever he was reaching for. He started reaching for it within days.
What did Arteta's first hires actually look like?
Arteta's first hires were specialists, not generalists, and several of them were people he or someone in his network had already worked with at previous clubs. The pattern is consistent enough to read as a deliberate operating principle: bring in people whose work you can already vouch for, give them defined territory, treat them as co-leaders of the function they own.
The first major appointment was Iñaki Caña Pavón as goalkeeping coach, announced in December 2019 — the same month Arteta arrived [5]. Caña had spent the previous year at Brentford, working in what was then the most analytically aggressive coaching environment in English football. He was thirty-eight years old, with no experience at a Champions League club. He shared an office at Brentford with another set-piece specialist named Nicolas Jover — a detail that did not seem load-bearing in December 2019 and would turn out to be one of the most consequential single facts in Arsenal's modern history [6].
In August 2020, Arsenal hired Miguel Molina from Atlético Madrid as an assistant coach. Molina had been Diego Simeone's right-hand at Atlético since 2017, the period during which Atlético won the Europa League and reached two Champions League finals. He brought an explicit philosophical contribution: the defensive structuring that Atlético had become known for under Simeone [7]. The contribution showed up in Arsenal's defensive record over the next four seasons, but the more important point is what the hire signaled. Arteta was not building a staff of people who would defer to him. He was building a staff of people who would push him, each owning their territory.
In July 2021, on Arteta's recommendation, Arsenal hired Nicolas Jover as set-piece coach, prying him away from Manchester City after his contract there expired [8]. Jover was thirty-nine, a Frenchman born in Berlin who had studied sports science in Quebec and started his coaching career as a video analyst at Montpellier. He had been Guardiola's set-piece specialist at City for two seasons. Arteta had worked alongside him for six months at City before leaving for Arsenal. The hire would prove to be the single largest specific source of Arsenal's tactical edge over the next five years.
Mikel Arteta's signature hires to the Arsenal coaching staff, 2019–2025:

How much did a single specialist coaching hire actually change about Arsenal?
A single specialist coaching hire changed Arsenal's set-piece output by more than 1,000% — and in the process became the most-discussed single tactical innovation in Premier League football across the period. In the 2020/21 season, the year before Jover arrived from Manchester City, Arsenal scored five goals from set pieces across the entire Premier League campaign. From his arrival in July 2021 through November 2025, Arsenal had scored more than 64 set-piece goals in the Premier League, roughly a quarter of all the team's league goals across the period [9]. In the 2023/24 season specifically, Arsenal scored 32 set-piece goals (including 16 directly from corners), the highest single-season total in the Premier League in twenty years [9], [10].
The conversion rate is the more useful statistic. By 2024, Arsenal were scoring at a rate of 4.2 goals per 100 corners taken — well above the league average, and a number tracked in real time by opposition analysts as a tactical anomaly [9]. The improvement was not confined to attacking set pieces. Jover's work at Manchester City had reduced the percentage of City's goals conceded from set pieces from 39% in his first season to 16% in his second. The same pattern repeated at Arsenal [9].
None of those numbers was inevitable. Arsenal already had a set-piece coach when Jover was hired, the Swedish coach Andreas Georgson, whose defensive record was strong but whose offensive output was thin. Replacing him was not an obvious decision. The arithmetic was. Arteta had a working professional relationship with Jover and could vouch for what he would do with the role — he had watched the City numbers shift in real time. The cost of being wrong was a relatively small staff disruption. The cost of being right was the single biggest tactical lever Arsenal had access to.
Specialist coaching hires don't look transformational on the announcement day. They look transformational eighteen months later, when the system around your direct reports has changed what those direct reports can produce.
The Caña–Jover relationship is the part of this story that most reveals the operating principle. They had shared an office at Brentford in 2018–19 [6]. Caña arrived at Arsenal in December 2019. Jover did not arrive until July 2021 — but the prior working relationship was already in place, and the way the goalkeeping group and the set-piece group needed to integrate at the moment of execution was something the two coaches had already worked out together at a previous club. Arteta was not just hiring specialists. He was hiring specialists whose work was already calibrated to each other's.
Why is hiring people who make your direct reports better such a difficult instinct to develop?
Hiring people who make your direct reports better is a difficult instinct because the credit structure of most organizations rewards the manager who is visibly involved in execution, not the manager who has hired the conditions for execution to succeed. A CEO who personally coaches a struggling VP gets visible credit. A CEO who hires a chief of staff, a specialist functional partner, and a peer who challenges that VP into better performance gets credit only if the work succeeds — and even then, the credit usually goes to the VP.
This is the dynamic that pushes new leaders to over-invest in their direct relationship with their reports and under-invest in the supporting hires that would make those reports better. Most leaders have been promoted on the strength of their own execution. Trusting that the multiplier on their team comes from other people's execution requires unlearning the instinct that got them promoted. It is uncomfortable. It is slow. It does not photograph well. It is, in any function more complex than a single line of work, the single most consequential thing a new leader does.
Arteta's situation made the lesson easier to internalize than most. He had no head-coaching experience to fall back on; he had spent his preparation period studying how a successful head coach assembled the people around him. He understood that he was being hired to integrate a system, not to be a single source of every tactical input. The first reports he received as Arsenal manager were not from players. They were from the assistants he had spent the previous month hiring. That sequence is rare in leadership transitions. It also happens to be the correct one.
What is the leadership pattern most boards and CEOs miss when they evaluate a new appointment?
The pattern most boards and CEOs miss when they evaluate a new appointment is that the first six months of a new leader's tenure are not about the team they inherited. They are about the staff the new leader is allowed to assemble around that team. A CEO who arrives at a struggling business and immediately starts rotating direct reports, replacing the CFO, replacing the head of product, looks decisive. A CEO who arrives and spends their first three months hiring a chief of staff, a head of strategy, a functional partner for each of their direct reports, and an outside operator who has worked with them before, looks like they are stalling. The board pressure is to do the first thing. The compounding return is on the second.
The board signal that a new leader has the right instinct here is not who they fire. It is who they hire underneath the people they did not fire. A senior leader who is willing to give their direct reports more support, including support that overlaps with the leader's own job, in the form of seasoned operators inserted next to those reports, is signaling that they understand the multiplier. A senior leader who is unwilling to do that because it dilutes their own visibility is signaling that the multiplier is not going to compound under their tenure.
Watch what a new leader hires in their first six months, not who they fire. Promotions and firings are theater. Staffing hires are the real strategy.
Recruiters and talent leaders inside companies see this pattern earlier than almost anyone else, because the staffing hires a new leader makes pass through the talent function before they reach the rest of the organization. The pattern of those hires (generalists or specialists, peers or subordinates, people from the leader's own network or open-market candidates) predicts the new leader's tenure with more accuracy than any external evaluation can produce. That signal is strategic intelligence. It is usually treated as recruiter chatter.
What does the Arsenal example actually translate to for a company?
The Arsenal example translates to a company as a set of three operating instincts that show up in how a new leader spends their first six months. The first is to inventory the system around the team before changing the team. Before Arteta replaced players, he replaced the structure that those players were operating inside. He hired the goalkeeping coach who would rebuild the goalkeeping group. He hired the set-piece specialist whose function did not formally exist before. He hired the assistant who would import a defensive philosophy from elsewhere in European football. The same inventory in a company means asking, before the first product is changed, the first hire is fired, or the first strategy is rewritten, what the team is missing in terms of supporting structure, and hiring against that gap first.
The second is to over-index on people whose work the new leader has personally observed. Arteta hired Jover, Caña, and Heinze partly because he had seen what they did from inside the same building. The risk-adjusted return on someone you have worked with directly is almost always higher than the return on a market hire whose work you have only read about, because the failure modes are visible and the integration cost is much lower. New leaders who confine their early hires to people they have worked with before are not being parochial. They are being efficient about a phase of the company where bad hires would be catastrophic and slow ones would be fatal.
The third is to build hires whose territories are connected. Caña and Jover had worked together at Brentford. Molina had been embedded in Simeone's specific tactical system at Atlético. None of these were standalone hires. Each one was selected with awareness of what the others were doing and how the territories would need to integrate at the moment of execution. The corollary in a company is that the supporting hires around each direct report should not just be individually strong. They should be calibrated to each other's work. The Friday product meeting works because the operator, the strategist, and the technical partner have a shared model of the problem. That model is a hiring outcome, not a meeting outcome.
What does this run prove about how new leaders actually compound?
This run proves that new leaders compound by changing the system around their team before changing the team itself, and that the visible results — the Champions League final, the playing-style transformation, the on-field identity — are the second-order effect of staffing decisions made years earlier. Arsenal in Budapest on May 30 is not what Arteta built in the eighteen months before kickoff. It is what Caña, Jover, Molina, and the structure around them have been building since December 2019, with Arteta as the integrator and the protector of their work.
Every CEO inherits some version of this challenge when they take over. The team they manage is visible to the board. The staff around that team is visible to almost no one. The pressure to change the visible thing is constant. The advantage is in changing the invisible thing first. New leaders who understand this are still rare, even in organizations where it has been the difference between the team that wins and the team that almost wins for as long as anyone has been keeping records.
Organizations do not grow into success. They hire into it — and a new leader's first six months of hires decide what the team they inherited is allowed to become.
Whether Arsenal lift the trophy on May 30 will be decided by ninety minutes of football against a team that has won the competition twice in the past three years. Whether Arsenal got to the final at all was decided years earlier, in offices nobody photographed, by a manager who spent his first month hiring people whose names most fans still don't know. That is the part of the story that is exportable. The trophy is not the lesson. The staff is.
References
[1] "Paris vs Arsenal | UEFA Champions League 2025/26 Final" — UEFA.com (final fixture details; venue; first Arsenal appearance in a European Cup final since 2005/06) — https://www.uefa.com/uefachampionsleague/match/2047742--paris-vs-arsenal/final/
[2] Mikel Arteta — Wikipedia (appointment date December 20, 2019, effective December 22; prior role as assistant to Pep Guardiola at Manchester City; first head-coaching role) — https://en.wikipedia.org/wiki/Mikel_Arteta
[5] "Arsenal Coaching Staff | Team Behind the Team" — Arsenal Insider (Iñaki Caña Pavón hire in December 2019, prior role at Brentford; Miguel Molina hire August 2020 from Atlético Madrid; Nicolas Jover hire July 2021 from Manchester City; Gabriel Heinze July 2025) — https://www.arsenalinsider.com/club/coaching-staff/
[6] Nicolas Jover — Wikipedia (career background; 2018–19 season at Brentford; shared office with Iñaki Caña; recommendation to Manchester City by Mikel Arteta; July 5, 2021 appointment at Arsenal) — https://en.wikipedia.org/wiki/Nicolas_Jover
[7] "Arsenal Coaching Staff" — Arsenal Insider (Miguel Molina's prior role as Diego Simeone's right-hand at Atlético Madrid since July 2017; Atlético honors during that period) — https://www.arsenalinsider.com/club/coaching-staff/
[8] "Nicolas Jover: Arsenal's set-piece 'genius' has transformed Premier League title challengers' threat from free-kicks and corners" — Sky Sports (Jover career path; Manchester City impact under Guardiola; recommendation by Arteta to City in July 2019; defensive set-piece improvement from 39% to 16%) — https://www.skysports.com/football/news/15118/13125688/nicolas-jover-arsenals-set-piece-genius-has-transformed-premier-league-title-challengers-threat-from-free-kicks-and-corners
[9] "How Nicolas Jover made Arsenal the kings of corners" — PremierLeague.com (Arsenal scored 5 set-piece goals in 2020/21 before Jover; subsequent season-by-season improvement; 4.2 goals per 100 corners conversion rate) — https://www.premierleague.com/en/news/4187343
[10] "From provincial France to Arsenal, the crazy story of Nicolas Jover" — VESTIAIRES (cumulative set-piece goal total since Jover's arrival; 2023/24 season tally; mural at Emirates Stadium) — https://vcoaching.com/en/journal/observe/from-provincial-france-to-arsenal-the-crazy-story-of-nicolas-jover
[11] "Arsenal Coaching Staff" — Arsenal Insider (Gabriel Heinze hire July 2025 following Carlos Cuesta's departure for Parma; Heinze and Arteta playing together at PSG 2001–02) — https://www.arsenalinsider.com/club/coaching-staff/



