Rocco Forte Hotels: Bringing Consistency, Speed, and Hiring Manager Ownership to Luxury Hospitality

Rocco Forte Hotels is a luxury hotel company operating exquisite hotels, villas, and apartments in exceptional destinations across the UK and Europe. Their teams blend world-class hospitality with an unforgettable guest experience, and their recruitment operations need to move just as seamlessly.

Before Teamtailor

Before switching to Teamtailor, the recruitment team faced operational barriers that slowed down hiring and limited hiring manager involvement.

Hiring manager access was only available in a small number of hotels, largely because the previous system was too complex. Even simple changes to user permissions required support intervention.

The rigidity of the platform also made it difficult to track candidates, post roles efficiently, or move quickly in a fast-paced hospitality environment. Reporting was limited, meaning HR teams struggled to extract meaningful insights to support decision-making.

“In many cases, we never moved forward with giving hiring managers access at all because the platform was too difficult for them to use. The lack of automation, the clunky user experience, and the challenges around usability created delays and inconsistency across the recruitment process.”

Why Teamtailor

Laura and the team were looking for a system that was easy to use, flexible for a multilingual organisation, and simple to brand across several locations.

Teamtailor stood out thanks to:

• A beautifully branded, easy-to-build career site
• Multilingual capabilities
• Parent and child page architecture
• Intuitive UX for candidates, hiring managers, and HR
• Competitive pricing

“The UX experience for everyone involved in the recruitment process was a huge reason we chose Teamtailor. It needed to be intuitive and enjoyable for our hiring managers, and it is.”

How Rocco Forte Hotels Uses Teamtailor

The team now uses a wide range of features to speed up hiring and improve consistency across their hotels.

Key tools include:

• Messages and calendars to simplify communication and interview scheduling
• Ratings and interview kits to provide structure and fair scoring
• Triggers to automate routine steps
• Analytics to benchmark and improve time to hire
• Integrations with external platforms and Clevry for assessments
• NPS surveys to gauge the candidate experience

“These features have helped us speed up hiring — especially the interview processes and given us much better consistency across hiring managers.”

Impact

Teamtailor has had a meaningful impact on hiring across the Rocco Forte Hotels group, from operational efficiency to hiring manager activation.

• Greater accountability and involvement from hiring managers
• Aligned career pages across all hotels
• Faster interaction with candidates and quicker bookings
• Clear visibility of analytics and KPIs
• A shift in mindset, teams now recruit earlier thanks to reliable data on challenging roles

“We have a really high number of visitors, and our time to hire is now below the average. Time to fill is also reducing as people start to think differently about how and when they recruit.”

Key Results

• 28-day average time to hire (below their 30-day benchmark)
• 445,000 career site visitors
• 43,200 applications received

Tips for Other Recruiters

Laura shared three practical recommendations for teams getting started with Teamtailor:

1. Plan your structure from the beginning.
   Segment business units clearly and make sure HR teams have the right level of access.
   
2. Explore the additional features early.
   Triggers, assessments, and NPS surveys can significantly enhance efficiency and improve the candidate experience.
   
3. Empower hiring managers.
   

“The system is intuitive and fun for managers to use. Once they get a proper walkthrough, they become proactive, and that speeds everything up.”